Warranties & Service

A warranty is an assurance or guaranty by a manufacturer or seller that a product or service is of a certain quality or condition and that defective or unsatisfactory issues will be repaired or replaced. A warranty is a term of a contract that sets forth the terms and conditions, exclusions, and duration of the warranty. A warranty is not a guarantee, but a mere promise that may be enforced by damages if breached. A warranty may cover a product or service that the manufacturer or provider has no direct contractual relationship with the customer. A warranty is a benefit or insurance for the customer to protect them from extra costs in case of breaking. A warranty is not a service contract.

To determine the specific warranty on a product you will want to check the owner’s manual as the actual warranty may vary depending on the model.

Fellowes Warranty

You will need to register your Fellowes product. A registration creates a record of your purchase that can help to verify the type of warranty on your product more easily. To determine the specific warranty on your Fellowes product, you will want to check your manual as the actual warranty may vary depending on the model of the shredder. A receipt with purchase date is required for all warranty claims. It is voluntary and does not change the terms and conditions of your warranty.

CLICK HERE

If your product is under warranty, please call Fellowes directly at 800.955.0959 between the hours of 7:00am-7:00pm. If they determine you need on-site service, they will dispatch us for a service call the next day.

However, if your product needs post-warranty repair, please call us directly. We have a full inventory of parts, oil, and shredder bags. Our field technicians are authorized to repair all models of Fellowes shredders. laminators, and binding machines.

CANON imageCLASS Warranty

The warranty for the Canon imageCLASS product is effective for a period of one year after purchase. The service coverage period can be extended by the purchase of a Canon eCarePAK extended warranty program or dealer service contract.

The Canon toner cartridge is warranted for a period of 30 days from the date of the original purchase.

If you purchase your imageCLASS product from us, we will register the device for you. .However, if you purchase your device from another source, please use the link below to register your product.

CLICK HERE

eCAREPak

The CarePAK plans from Canon are cost-effective and easy-to-use additional coverage plans. A service plan can provide additional years of service and support from the date you purchased your Canon product. Protect against unforeseen accidents*, avoid excessive downtime, and enjoy peace of mind for years to come knowing your new equipment is covered.

“All Inclusive” Service Contracts

Are available on most products we sell. A service contract acts much like an insurance policy on your home or car. It not only provides preventative maintenance but quickly addresses repairs as needed.

A service contract tends to be a wise decision when purchasing a new device and can eliminate the surprise of a costly service repair.

The benefits of a maintenance contract include financial savings, product quality assurance, and peace of mind.

Our “all inclusive” contracts include:

• On-site and phone support
• Parts replacement (drums, fusers, assemblies, toner waste receptacles, etc.)
• Preventative maintenance
• Ink and toner
• Training and support
• Trip charge
• Loaners
• Fast response time typically 4 hours

We can customize any program to fit your needs.

Warranty Protection Plus Program

The Warranty Protection Plus Program is another in-house auto renewal labor only agreement we offer for most of our products.

This labor only program includes the following services:

• 10% off all parts
• 10% off all toner*
• 2 Preventative Maintenance services per year
• Reduced labor rate of $75.00/hour for all service calls
• Computer or networking related issues will be billed at a discounted hourly rate of $75.00
• Trip charges included.

Our Office Printer Repair Services

At Copy Doc Business Solutions, we understand the importance of having equipment that works. We have a team of service professionals who are dedicated, motivated, and professionally trained to service your equipment.

Our staff is comprised of factory trained service professionals. These individuals have years of industry experience and attend product training on a regular basis to keep them up to date on all our products.

We prefer to handle your requests personally as opposed to using an automated attendant meaning we always answer our phones. You will never need to leave a message or jump through hoops to get service and/or supplies or talk to one of our staff. We are here for you, and we want you to know we think you are important.

Our Certifications and Experience

When an unexpected problem occurs. you want your machine in good hands. We require all of our field engineers to undergo extensive training and receive certifications from our brand partners. Our certifications allow us to solve complex problems that other service teams cannot handle. As one of the leading dealers in the Frederick area. our team has experience servicing various types of office equipment. Whether you have a small desktop printer, a multifunction laser printer. a specialty wide format photo printer, or a production printer that produces thousands of pages a day, we have the expertise necessary to diagnose and solve a range of issues.

When you call us, you can be confident that you are getting the best support from the most experienced printer repair company in the area.